01Architecture & engineering
Design and maintain SAP platforms across on-premise, cloud and RISE environments.
- Landscape and client strategy
- Sizing and capacity planning
- High availability and disaster recovery
- Network, connectivity and Web Dispatcher
- Backup, recovery and lifecycle management
02Technical lifecycle services
Plan and execute change while protecting business continuity.
- Installations and system builds
- S/4HANA and HANA upgrades
- OS/DB and cloud migrations
- System copies and refreshes
- Kernel, support package and patch management
03Operations & observability
Create transparent, measurable platform operations.
- Daily health and availability management
- Performance analysis and tuning
- Job, interface and certificate monitoring
- SAP Cloud ALM and monitoring integration
- Capacity, trend and service reporting
04Managed service model
A tiered support structure combines service management with specialist escalation.
- L1 monitoring and request fulfilment
- L2 operations and incident resolution
- L3 engineering and problem management
- L4 architecture and optimization
- Monthly service review and improvement backlog
